FAQs

Welcome to our FAQ! We have gathered here the questions most frequently asked by our customers in order to offer you a quick and practical answer. If you have any additional questions, please do not hesitate to contact us. We are here to help and guide you in your exploration of spirituality through our products. Browse the questions below to find useful information and clarifications on our services, payment methods, delivery times, returns and much more.

What if there are missing items in my order?

To ensure fast delivery, we ship our products from different warehouses depending on your order. Therefore, if your order includes items from two different warehouses, they will be shipped separately, resulting in separate deliveries. Missing items will most likely arrive shortly.

What should I do if I receive a damaged item?

We are sorry to hear this. Please simply send us a photo of the damaged item to the " " email address and we will send you a replacement item as soon as possible.

What if I still haven't received my order?

We apologize for this possible delay. In some cases, international shipping may take longer than expected due to customs clearance procedures. However, you can track your order and check its status at any time. If you need additional help tracking your package or would like information on this, please contact us by email at:

Is it possible to modify or cancel my order?

You can change or cancel your order within 2 hours of purchase. After this time, it will unfortunately no longer be possible to modify or cancel it, as it will be in preparation.

What are the forms of payment accepted ?

We accept payment by Cheque, Credit Card, Bank Transfer or Paypal.

What are the delivery times ?

Delivery times are generally 10 to 14 days.

Do you offer international delivery?

Yes we offer it.

Can I return or exchange an item?

We hope that your purchases will bring you complete satisfaction. However, if this is not the case, you can return your product(s) within 14 days of the date of purchase.

How can I track my order?

You can track the order via Parcelapp

Where can I find information on clothing sizes?

You can find them directly on the product pages.

Do you offer personalized products?

No, we do not currently offer any.

How do I take care of my jewelry/spiritual clothing?

Taking care of your spiritual jewelry and clothing is essential to maintaining their beauty and positive energy. Here are some tips for taking care of it:

1. Avoid contact with water: Remove your jewelry and spiritual clothing before bathing, swimming or showering, as water can damage certain materials and weaken the energy of crystals or symbols.

2. Avoid contact with chemicals: Avoid spraying perfumes, lotions or other chemicals directly on your jewelry and clothing, as this can alter their appearance or energy.

3. Store it carefully: When you're not wearing your jewelry, store it in a safe, dry place to avoid scratches and damage. Use jewelry boxes or storage pouches to protect them from dust and moisture.

4. Clean them gently: Use a soft, non-abrasive cloth to gently clean your jewelry and clothing. Avoid aggressive cleaning products that could damage the materials or the stones.

5. Recharge Energy: If you use specific crystals or symbols in your jewelry or spiritual garments, you can recharge them by placing them in sunlight or moonlight, or by placing them on a quartz cluster or in a bowl of salt for a few hours.

Can I order in bulk or for special events?

Yes you can place bulk orders.

How can I contact your customer service?

You can contact us via the "contact" page.

Are there any restrictions on delivery destinations?

Yes, we do not deliver to certain areas: Africa, South America and Australia.